CRM Integration

Click 2 Call

Chat  &  Status

Unified Communications Solution Made Easy

Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one cetralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

Simple, affordable and flexible, 3CX has inbuilt UC features included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

3CX click to Call

Click to Call from Any Browser or CRM

With the 3CX Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the 3CX Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.

Automate tedious and time-consuming workflow processes for staff
Phone number detection – Detect international or all phone numbers
Highlighted contacts – Numbers are identified and underlined

Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

  Forward voicemails to inbox
  Listen to voicemails without calling in
  Faxes are received as PDF files in your email

3CX viewing voicemail
3CX chat on mobile phones

Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Chat with website visitors, real-time
Send text messages, links and more at no additional cost
Available on web, Mac, Windows, iOS & Android apps

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Eliminate expensive voice mail tags
Avoid unnecessary transfers of phone calls that irritate customers
Visible from all 3CX Apps: Mac, WindowsiOS, Android & web

3CX viewing voicemail